Refund policy

If something is not quite right you’ve got 14 days to send back your items for for a full refund. All we ask is that items are in an unused, unaltered condition and returned with their tags and packaging.  To find out how to return, please follow the steps in the ‘How do I return my items?’ section.

IS THERE ANYTHING I CAN'T RETURN? 
Any non-returnable items are stated on their dedicated product page.
 
HOW DO I RETURN MY ITEMS?
To help reduce wasted paper, we’ve taken returns online! This means you’ll no longer receive a returns label with your order. Instead, simply follow the steps below to generate your pre-paid return label.

Option 1:

1. Initiate the return through your online account

2. When a customer submits a request, we will receive a notification and review the request based on our policies. When the return is approved, we will provide shipping instructions, and send return labels to you. 

Option 2:

1.To start your return, send us an email (team@enrouteliving.com)
2.Tell us your order number and the item you'd like to return and why. This helps us improve to make sure you love your purchase next time!  
3.We'll get back in touch and help arrange a pre-paid shipping label for you.
4.Print your return label and attach to the outside of your parcel.
5.Done! Your parcel is now ready to be taken to your chosen drop-off point, or to be collected! 
 
INTERNATIONAL ORDERS
WHAT IS YOUR RETURNS POLICY?
For all international returns, they are shipped directly back to our facility. For all international times, please allow up to 14 days for your package to reach us, then a further 10 working days for refunds to be processed. 

Unfortunately at this moment we are not able to offer free returns for our international customers, but this is something we hope to offer in the future! To find out how to return, please follow the steps in the ‘How do I return and international order?’ section.
 
INTERNATIONAL TRANSIT TIMES
For all international returns, they are shipped to our facility in the UK. For all international times, please allow up to 14 days for your package to reach us, then a further 10 working days for refunds to be processed. 

HOW DO I RETURN AN INTERNATIONAL ORDER?

1.To start your return, send us an email (team@enrouteliving.com)

2.Tell us your order number and the item you'd like to return and why. This helps us improve to make sure you love your purchase next time!  

3.We'll get back in touch and help arrange a pre-paid shipping label for you.

4.Print your return label and attach to the outside of your parcel.

5.Done! Your parcel is now ready to be taken to your chosen drop-off point, or to be collected! 
 
REFUNDS
 
WHEN WILL I RECEIVE MY REFUND?
Once you’ve sent your items back to us, you should receive your refund within 10 working days of it reaching our facility. It can take up to 28 days for your return to reach us. If you haven’t received your refund in this timeframe, please email team@enrouteliving.com so we can investigate this for you.
 
HOW CAN I TRACK MY RETURN?
 
You’ll receive tracking emails informing you of the progress of your return. 
 
MULTIPLE RETURNED ORDERS
 
If you want to return multiple orders, please log each order as a separate return.